BOOKING CONDITIONS

CONTRACT The contract for a short-term holiday rental shall be made between the client Mohuns Ottery Holiday Cottage, the contract will be entered into when Mohuns Ottery Holiday Cottage issues the confirmation letter and will be subject to all the following booking conditions.

PAYMENT A deposit of 30% the rental fee is payable if the booking is made more than eight weeks before the start of the rental. The balance shall be payable eight weeks before the commencement of the rental. Non-payment of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by the client. For bookings made less than eight weeks before the start of the rental the total fee is payable on sending the booking form. Cheques should be made payable to Mr and Mrs Smith and sent to the address at the top of the booking form.

CANCELLATION Any cancellation made by the client for whatever reason shall be in writing and addressed to Chris Shrubb at the address at the top of the booking form. On receipt of notice of cancellation, Mohuns Ottery Holiday Cottage and/or its agents will seek to re-let the property for the period of booking. If Mohuns Ottery Holiday Cottage and/or its agents succeeds in re-letting the property for the whole period it shall refund all the monies paid less an administrative charge of £20 (plus VAT) per booking. If Mohuns Ottery Holiday Cottage and/or its agents only succeeds in re-letting the property for part of the period booked it shall refund an amount equal to the money paid less (1) the rental for the period that is not re-let and (2) an administrative charge of £40 (plus VAT) per booking. If Mohuns Ottery Holiday Cottage and/or its agents is unable to re-let the property before the final payment due date, the client still remains liable for the final payment on the due date as indicated in the Payment section above. If Mohuns Ottery Holiday Cottage and/or its agents is successful in re-letting the property for the whole or part of the period of booking after the client has made the final payment, the client will be reimbursed in accordance with the refund conditions above. We advise that you take out a separate holiday cancellation insurance.

PERIOD OF HIRE Rentals commence at 4.00 pm on the day of arrival and terminate at 10.00 am on the day of departure.

VAT VAT is included in the rental fee. If VAT rates change, Mohuns Ottery Holiday Cottage reserves the right to amend prices accordingly.

NUMBER OF PERSONS USING THE PROPERTY The number of persons occupying a property must not exceed the maximum number stipulated in the brochure or website. Mohuns Ottery Holiday Cottage reserves the right to refuse entry to the entire party if this condition is not observed.

COMPLAINTS Should there be any cause for complaint during the occupation of the property it must be notified at once to Vanessa or Tony Smith @ Mohuns Ottery Holiday Cottage. (01404) 890191

BREAKAGES OR DAMAGE The client is legally bound to reimburse Mohuns Ottery Holiday Cottage for replacement, repair or extra cleaning costs on demand.

CARE OF THE PROPERTY The client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning. Smoking is not permitted in the building.

MOHUNS OTTERY HOLIDAY COTTAGE DUTY OF CARE: All properties are maintained to a very high standard. In the rare event of a breakdown in a particular service or item a repair/replacement shall be found/fitted within 48 hours where possible and within three working days at the maximum. Mohuns Ottery Holiday Cottage and/or its agents cannot be held liable for any loss arising from loss of use of the service/item within the specified time limit.

PETS We regret dogs can only be accepted by prior arrangement @ £25 per dog / week.

PERSONAL INJURY & LOSS OF CLIENT PROPERTY The client or members of his/her party cannot hold Mohuns Ottery Holiday Cottage and/or its agents responsible for injury sustained or the loss or damage to any belongings during their stay at Mohuns Ottery Holiday Cottage.

RIGHT OF ENTRY Mohuns Ottery Holiday Cottage and/or its agents reserve the right to enter any cottage at any reasonable time for purposes of inspection or to carry out any necessary repairs or maintenance. Red Doors has the right to refuse entry to the facilities in the event of misuse.

MOHUNS OTTERY HOLIDAY COTTAGE RIGHT TO REFUSE Mohuns Ottery Holiday Cottage and/or its agents reserves the right to refuse any booking and in exceptional circumstances, to cancel, modify or alter arrangements made for the client.

Red Doors Farm Holiday Cottages are acting as booking agent for Mohuns Ottery and cannot be held responsible for injury sustained or the loss or damage to any belongings during their stay at Mohuns Ottery Holiday Cottage.

MOHUNS OTTERY HOLIDAY COTTAGE has arranged for the use of all the facilities at Red Doors Farm but are not responsible in the rare event of a breakdown in a particular service or item.